General Help

Who is Chemist Direct?
Is Chemist Direct a legitimate chemist?
How can I trust Chemist Direct with my health?
Who is behind Chemist Direct?
What is an online pharmacy or online chemist?
How can you charge such low prices?
Do you price match?
Do you have a catalogue?




Who is Chemist Direct?

Chemist Direct is Australia’s largest online pharmacy offering savings on thousands of health and beauty products. Offering a wide selection of the most popular products found in chemists and supermarkets ranging from medicines and health items to beauty products, toiletries, vitamins, skincare and fragrances, all within an environment that is secure, discreet and convenient.

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Is Chemist Direct a legitimate chemist?
Yes, we are an Australian registered pharmacy, overseen by the Pharmacy Council of New South Wales and we are members of the Pharmacy Guild of Australia. Operating  from registered pharmacy premises we are owned and operated by Australian registered pharmacists. You can check our status by clicking on the following link:
http://www.registersearch.net/pharmacy_search.php?srchtype=srcname&srchparam=Pharmacy%20Online

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How can I trust Chemist Direct with my health?
Chemist Direct is run and overseen by pharmacists. All medicinal product orders are checked by our pharmacy team. You can also speak to us or email us anytime if you have any queries.

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Who is behind Chemist Direct?
Chemist Direct is owned Ronald de Leeuw (B Pharm, Pharmacist Registration Number PHA0001316429) and operated by Australian registered pharmacists.

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What is an online pharmacy or online chemist?
An online pharmacy provides the same products and services found in your local chemist or pharmacy. The service lets the customer buy from the comfort of their own home or office and provides massive savings compared to the local chemist. An online chemist however does not replace the care of your local healthcare professionals and should be used alongside local services.

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How can you charge such low prices?
We operate a low cost operating model, dealing directly with the consumer. Therefore margins normally added onto products by middlemen and retailers are avoided. Also being an internet chemist, warehouse space of over 1,000 square metres is available at our central depot in Sydney so we are able to stock a wider range of goods than those available at your local chemist, driving prices down further through our purchasing power. The savings we make are passed directly to our customers.

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Do you price match?
Chemist Direct’s Price Match Policy is all about ensuring our customers can always pay the best prices for our products. The Price Match Policy allows you to compare prices and if you find a cheaper price at another Australian retailer, Chemist Direct will do our best to meet that price.
If you happen to find a lower price, simply make your request for a price match by emailing our customer service

Terms and Conditions:
  • The competitor must be an approved pharmacy or health store retailer.
  • The competitor item must be identical to our stocked item.
  • The item must be in stock at the competitor and in factory-new condition.
  • Proof of the competitor’s offer, such as an ad or URL, must be provided.
  • When price matching online stores we will also take into account the added cost of delivery.
  • We do not match typographical or pricing errors.
  • Price match requests are only valid at the time of purchase, so please enquire about price matching prior to placing your order. Price matching requests after an order has been already submitted will not be considered.
  • Price match requests apply to consumer quantities only.
  • We reserve the right to make a final decision for a price match.

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Do you have a catalogue?

No. Everything we offer can be purchased through our website at www.pharmacyonline.com.au

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