Ordering

Can I order over the phone?
What forms of payment do you accept?
How can I check the status of my order?
How can I cancel my order?
What are cookies? Do I need to enable cookies on my browser to shop at Chemist Direct?
I can’t add items to my cart or log in. How do I fix this?
Do you accept back orders?
What are the expiry dates on the products sold?



Can I order over the phone?

Yes. If you would like to order by phone, please call Chemist Direct Customer Service toll-free on 1300 074 276 or from outside Australia on +61 2 9667 2355. Our Customer Service team will assist you to complete your purchase.

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What forms of payment do you accept?
Chemist Direct accepts major credit cards: Visa, MasterCard and American Express. We also accept PayPal and BPAY. For your peace of mind, credit card information is not stored on our servers. Once you pay for your order, your credit card details are encrypted and processed through the SecurePay Payment Gateway.

If you are uneasy about entering your card details online you can contact us on 1300 074 276 or +61 2 9667 2355 where our customer service team will be happy to take your order over the phone.

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How can I check the status of my order?
All of your orders will be logged and saved within your account so that you can check on the progress of your order.
By signing into your account and clicking into “My Orders” this will provide you with the most recent updates on your orders. The following statuses will show on the order:

• Processing – This confirms that your order and payment has been received by Chemist Direct, and is in the stage of being sent to our warehouse for picking and packing. Normally orders are dispatched within 24-72 hours.

• Closed – This status advises that your order has been cancelled and refunded. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order then customer services can be contacted on 1300 074 276 or at Contact Us.

 • Complete – Your order has now been sent from the Chemist Direct Sydney warehouse and will arrive with you shortly. For Australian deliveries, an automated email will be sent to you with your tracking details. The tracking number should be entered on the website www.auspost.com.au/track. Note, tracking details can take 24 hours to appear on this website.

• Pending BPAY – This means that you have selected to paying using BPAY, and we have not received your payment yet. Payments can take up to 2 business days to reach us under this method.

Adding items or making changes to an already placed order
As orders begin processing as soon as they are submitted it is not possible to make any changes or additions to the order.

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How can I cancel my order?
Contact Chemist Direct Customer Service toll-free on 1300 074 276 or from outside Australia on +61 2 9667 2355 as soon as possible after placing your order. Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, it may be difficult to stop the shipment.

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What are cookies? Do I need to enable cookies on my browser to shop at Chemist Direct?
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Chemist Direct. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Chemist Direct account information.

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I can’t add items to my cart or log in. How do I fix this?
This may be a problem with your browser's "cookies". This type of problem can easily be fixed by following the steps below. "Cookies" are small pieces of information remembered by your computer. Usually, they retain information such as your sign in details.

If you are having trouble adding products to your Shopping Cart, you may have disabled the “Cookies” function on your browser. To enable “Cookies”, please do the following:
For Microsoft Internet Explorer
1. From the toolbar at the top, choose “Tools”
2. Select “Internet Options”
3. Click on the “Security” tab
4. Click on “Internet”
5. Choose the “Default” level
For Mozilla Firefox
1. From the toolbar at the top, choose “Tools”
2. Select “Options”
3. Click on the “Privacy” tab
4. Check the box “Accept cookies from sites”

If you are still experiencing problems the problem may lie with the internet security software on your computer, which is blocking all browsers from letting us creating a cookie on your computer. Your internet security program's help file will be able to assist further in this situation.
If you still have trouble even after following the steps above, you may want to try another browser or a different computer, as it is most likely the problem will be due to a setting on your computer

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Do you accept back orders?
No. Chemist Direct does not have a back order system in place. If an item is out of stock we will notify you as soon as possible and ask if you would like to wait for the item to come back into stock or if you prefer to receive a refund. Out of stock products will be refunded if we are unable to reach you by phone or email.

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What are the expiry dates on the products sold?
Our goal is to provide you with the highest quality products. Stock is checked and replenished on a daily basis. The products provided have expiry dates of between 6 months to 3 years to give you a suitable amount of time to use them. Please bear this in mind if you intend to order in bulk.

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