Ordering Prescriptions

Do you offer prescription services?
Can you keep my repeats so I do not need to mail them in next time I order?
Where do I send my prescriptions?
Are you legally able to dispense my prescription?
Who is responsible for processing my prescription?
Can I speak to the pharmacist?
Is it safe to buy medication online from you?



Do you offer prescription services?

Yes, we offer competitive prescription services, including PBS and private prescriptions.
Chemist Direct can only dispense prescription medicine on receipt of the original prescription written by an Australian registered medical practitioner. There are no exceptions, so if you will not be able to provide us with a prescription written by an Australian doctor please do not submit an order.
All prescriptions must be mailed in to us before we can dispense your medication, so after submitting your order online you will need to mail the prescription to us. We cannot dispense your prescription until we have received it.

Australia's health system provides that individuals may pay different prices for their prescriptions. This will be dependent on their entitlements. Each prescription listed on our site may display up to 4 different prices. The price you will pay will depend on your entitlements. The different price categories are: Private, PBS, Concession and Safety Net.

1. Private
Prescriptions not subsidised under the Pharmaceutical Benefits Scheme (PBS) will only be available at the Private price. Also, customers without a medicare card or who are not eligible under the Reciprocal Health Care Agreements will be required to pay the Private price. Receipts are always issued to enable you to claim a rebate through your Private Health Fund (if applicable).
 
2. PBS (Pharmaceutical Benefits Scheme)
These prices are set by the Government and cannot be discounted. They are only available to customers with a current Medicare card or if you qualify under the Reciprocal Health Care Agreement. Prescription Record Form stickers will be supplied which will count towards your Safety Net entitlement. Some items, which are subsidised under the PBS to treat special conditions require an Authority prescription (these items are denoted by *Auth). If you do not qualify for an Authority prescription your doctor may still write a Private script, in which case you will have to pay the Private price.

3. Concession
(Available for Pensioner, Health Care, Veterans' Affairs and Safety Net concession card holders). These card holders will pay $5.60 for most prescriptions.

4. Safety Net
If you are a Concession card holder and your spending on PBS medication has reached a certain level  during a calendar year, you will be eligible for a Safety Net card. When qualified you will not pay for PBS prescriptions for the rest of the year (unless you require an original brand attracting a surcharge).

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Can you keep my repeats so I do not need to mail them in next time I order?
Please indicate when ordering if you would like us to hold your repeat prescriptions. This will save you time in future, as you will only need to call or email us when you require your repeat to be filled. By holding all your scripts with us we can keep your Safety Net entitlement up to date so you will never pay more than you need to.

Refrigerated Items - 'Ref'
Items marked with *Ref need refrigeration and cannot be sent by mail. They are available for in store shoppers only.

Government Authority Prescription Required - 'Auth'
Items marked with *Auth require a government authority prescription. If you are not entitled to a government authority you will pay the private price.

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Where do I send my prescriptions?
Once you have placed your order please write your order number on the prescription and send it to:
Chemist Direct
99 Spring St
BONDI JUNCTION NSW 2022


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Are you legally able to dispense my prescription?
Yes, we are an Australian regulated pharmacy, with physical premises in Sydney, New South Wales. Our pharmacy services are fully compliant with the Pharmacy Council of New South Wales protocols.

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Who is responsible for processing my prescription?
We have a team of highly trained professional pharmacists who dispense prescription orders. All our pharmacists are members of the Pharmacy Council of New South Wales. Overall the pharmacists have over 70 years of pharmacy experience in dispensing medication and providing patient care.

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Can I speak to the pharmacist?
You can speak to the pharmacist in charge during office hours by calling (02) 9389 0202.

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Is it safe to buy medication online from you?
Yes, our service is fully legitimate and complies with Australian laws and regulations. We understand that there are a number of illegal websites which operate from outside Australia selling counterfeit unsafe lifestyle drugs that have been featured in the media. We are not in the same category as these outfits and are lobbying hard to close them down. Our service is fully transparent and overseen by the same Australian bodies that oversee all retail pharmacies and chemists. You can be assured that you are dealing with a professional organisation and that the medication you receive is original and safe.

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