Refunds and Returns

Can I return or exchange my purchase?
What is your return policy?
How can I cancel my order?
Can I return the goods I have ordered?
What can I do if I have found defective or damaged products in my order?



Can I return or exchange my purchase?

Yes. If you are not happy with your order, we are happy to accept a return or an exchange.

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What is your return policy?
We guarantee that you will be 100% satisfied. If you are not happy with your order, we will be pleased to accept a return or an exchange. Chemist Direct has a 7 day return/exchange policy. Eligible returns or exchanges can be processed by email or by calling Chemist Direct Customer Service toll-free on 1300 074 276 or from outside Australia on +61 2 9667 2355.

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 How can I cancel my order?
Contact Chemist Direct Customer Service toll-free on 1300 074 276 or from outside the Australia on +61 2 9667 2355 as soon as possible after placing your order. Please note that your order is processed as quickly as possible to ensure prompt delivery. Once the order has begun processing, it may be difficult to stop the shipment.

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Can I return the goods I have ordered?
Chemist Direct hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied then please contact us, within 7 days of receipt of your parcel, and our customer service team will be pleased to assist you with organising a return authorisation. All returned merchandise must arrive back to us in their original, unopened and unused condition. Please ensure that you have your order reference number ready when contacting us.

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What can I do if I have found defective or damaged products in my order?
If you receive an item that is damaged or defective, please email us within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Please note that unauthorized returns may be refused.

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