Shipping Methods & Times

How long does it take to receive my order?
What are your delivery costs?
Do you offer Express Shipping?
How much does Express Shipping cost?
Why doesn't the tracking number work?
Which countries does Chemist Direct deliver to?
How long does delivery take?
Will I have to sign for my delivery?
Do you deliver to PO Boxes?




How long does it take to receive my order?

As a general rule allow 2-10 business days for receipt within Australia. Receipt of international orders takes 7-14 business days.

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What are your delivery costs?
Orders within Australia – Regular Post
Orders will be delivered by Australia Post eParcel (registered post) and will require a signature on receipt. Please provide an address where someone will be available during business hours to receive and sign for your parcel, otherwise collection from your local post office will be necessary.

$7.95 for orders weighing less than 3kg
$12.00 for orders weighing more than 3kg
Delivery is FREE if your order is over $149 and weighing less than 3kg.

Extremely heavy parcels may incur additional postage costs. We will contact you prior to dispatch if this is applicable to your order.

Orders within Australia – Express Post
Express Post is available for orders under 500g at a cost of $9.95. If your order qualifies for Express Post, this will be offered at checkout.

IMPORTANT NOTE: if you pay for express post it does not mean you will get your order tomorrow. Once your order is ready to be dispatched it will be sent using the Express Post service so it will arrive quicker than if it was sent by Regular Post. Selecting Express Post does not progress your order ahead of customer’s who select Regular Post.

Orders outside Australia
International orders will be dispatched via Airmail. Please allow up to 14 days for international Airmail delivery.
Shipping costs depend on the order weight and destination country. Once you have added the products you require to your shopping basket, select your country from the dropdown list and the shipping cost will be displayed.

Please be aware
that depending on your order value some countries may impose customs duties and taxes. If incurred, these charges need to be paid by the customer. Please check with your local customs office for further details.

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Do you offer Express Shipping?
Chemist Direct offers Express Shipping to Australian destinations for orders weighing under 500g.

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How much does Express Shipping cost?
Express shipping is $9.95.

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Why doesn't the tracking number work?
It may take 24 hours before tracking information appears on the Australia Post website. For further assistance, contact Chemist Direct Customer Service toll-free on 1300 074 276 or from outside Australia on +61 2 9667 2355.

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Which countries does Chemist Direct deliver to?
Austria, Bahrain, Belgium, Brunei, Canada, China, Cook Islands, Cyprus, Czech Republic, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Macau, Malaysia, Malta, Mexico, Micronesia, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Oman, Panama, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, U.S. Virgin Islands, United Arab Emirates, United Kingdom, United States, Vanuatu, Vietnam.

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How long does delivery take?
The vast majority of orders (over 90%) are either dispatched on the same working day or the following working day. Orders are sent from our warehouse in Alexandria, New South Wales. You will receive an email once your order has been shipped, and depending on where you live in Australia your order should reach you within 1-5 days. International orders should arrive within 14 days from the time you have been notified that your order has been shipped.

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Will I have to sign for my delivery?
For security purposes, a signature will be required on receipt of your parcel. If you will not be at home during office hours you can always provide us with an alternative secure delivery address where someone will be available to receive the parcel. If you are not available then they will leave you with a calling card and your package will be sent to your local postal office.

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 Do you deliver to PO Boxes?
 Yes we can deliver to your PO Box.

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