Help

Most Popular FAQ’s

How can I check the status of my order?
What are your delivery costs?
How long does delivery take?
Can I return the goods I have ordered?
What are your store locations?

Ordering

Can I order over the phone?
What forms of payment do you accept?
How can I check the status of my order?
How can I cancel my order?
What are cookies? Do I need to enable cookies on my browser to shop at Chemist Direct?
I can’t add items to my cart or log in. How do I fix this?
Do you accept back orders?
What are the expiry dates on the products sold?

Ordering Prescriptions

Do you offer prescription services?
Can you keep my repeats so I do not need to mail them in next time I order?
Where do I send my prescriptions?
Are you legally able to dispense my prescription?
Who is responsible for processing my prescription?
Can I speak to the pharmacist?
Is it safe to buy medication online from you?

Shipping Methods & Times

How long does it take to receive my order?
What are your delivery costs?
Do you offer Express Shipping?
How much does Express Shipping cost?
Why doesn't the tracking number work?
Which countries does Chemist Direct deliver to?
How long does delivery take?
Will I have to sign for my delivery?
Do you deliver to PO Boxes?

Returns & Refunds

Can I return or exchange my purchase?
What is your return policy?
How can I cancel my order?
Can I return the goods I have ordered?
What can I do if I have found defective or damaged products in my order?

Store Location & Opening Hours

What are your store locations?

General Questions

Who is Chemist Direct?
Is Chemist Direct a legitimate chemist?
How can I trust Chemist Direct with my health?
Who is behind Chemist Direct?
What is an online pharmacy or online chemist?
How can you charge such low prices?
Do you price match?
Do you have a catalogue?

Still Need Help?

Contact our customer service team here