Customer satisfaction is our top priority.

Damaged or Defective Goods
We will replace or refund any damaged or defective items at no charge. Please phone or email us before sending the product back to us as some manufacturers prefer to deal directly with the customer.

Incorrect Items Ordered
We will issue a full refund for items ordered incorrectly by customers if notified within 7 days of receipt. The item(s) must be returned to Pharmacy Online unopened and in the original packaging. If the customer is at fault, postage costs will not be refunded. Please send the returnable items registered mail. If we have sent you the incorrect product from what you ordered, please send the products back to our Freepost address.

Prescriptions
Due to NSW Health Regulations, prescription items cannot be returned for refund.

When you return merchandise please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit.

Cancellation of Order
A cancellation fee will apply where an order is cancelled after the order has been submitted. A one-off cancellation fee of A$10 will apply.

For more information, please contact us at info@chemistdirect.com.au